Interview with Karlijn Vogel, Manager Social Media at KLM, the Dutch airline that leads in social media — Allplane
Dutch airline KLM in social media storm after posting an offending tweet to Mexico after World Cup defeat in Brazil | news.com.au — Australia's leading news site
![KLM: Using social media to leverage “service, brand and commerce” – Social Media for Business Performance KLM: Using social media to leverage “service, brand and commerce” – Social Media for Business Performance](https://smbp.uwaterloo.ca/wp-content/uploads/2017/04/klm_twitter_2-blog-full.png)